Who does it:
- Individual sellers (women clearing closets, NRIs selling inherited pieces) who list on Instagram or WhatsApp groups, manage enquiries themselves, and ship blind — no authentication guarantee
- Professional resellers and "closet curators" (primarily in Mumbai, Delhi, Bangalore, Kolkata) who buy from these sellers at 30–50% of estimated resale value, authenticate in-house, and sell to buyers at a markup. Many operate as sole proprietors with Instagram catalogs
- "Kataar" brokers in Mumbai's Linking Road, Delhi's SDA market, and Kolkata's New Market who match sellers to buyers, take a 10–15% cut, but perform zero authentication
- Luxury multi-brand stores in Kala Ghoda, Khan Market, and Indiranagar that stock pre-owned pieces alongside new inventory — authentication varies by store and item
- WhatsApp Business catalogs and broadcast lists for outreach
- Instagram grid posts + Stories for visual inventory display
- Excel sheets on Google Drive tracking cost basis, asking price, stage (listed / negotiate / sold / shipped)
- Phone calls and voice notes to discuss condition, provenance, and price
- No formal escrow. Payment is UPI or bank transfer before or after shipping; disputes are common and rarely resolved
- Authentication is done by eye — a reseller who has handled 200 Gucci Marmonts can spot a fake, but that expertise is uncodified and not scalable. Wrong authentication means a loss of the entire item cost
- Matching sellers to buyers takes 3–10 days of back-and-forth across WhatsApp, Instagram DMs, and phone calls. The seller has one item; the buyer wants a specific piece in a specific size. Bridging this across geography and condition grades is manual
- Photography is inconsistent — sellers send blurry photos in bedroom lighting, buyers request additional angles, and 20% of listed items never sell because presentation kills buyer confidence
- Shipping is a trust gap — the buyer pays ₹5,000–₹80,000 for a handbag sight unseen. Returns are messy. Both parties absorb losses
- The informal market cannot access Pan-India buyers. A seller in Ahmedabad with a vintage Dior bag has no efficient channel to reach a buyer in Chennai willing to pay market rate