Ayurvedic beauty (products + treatments): Ayurvedic salons, clinic-retail combos (Kama Ayurveda centers, Forest Essentials stores, standalone Vaidya practices) operate via walk-in, phone call, and WhatsApp. Owners manage appointment books in physical registers or Excel on a personal phone. Product reordering is verbal — a WhatsApp message to a distributor, who confirms stock via return WhatsApp. No scheduling software beyond a shared Google Sheet if the owner is organized. Social media is organic Instagram posts; paid ads are rare. Repeat customers are managed through WhatsApp broadcast lists the owner maintains manually.
Menstrual health: In Tier 1, women use apps (Flo, Clue) for tracking but the products (sanitary pads, supplements like Folate, Myo-inositol for PCOS) are bought from pharmacies or ordered from brand D2C sites. In Tier 2/3, ASHA workers and anganwadi networks distribute government-subsidized sanitary products; informal peer recommendations flow through WhatsApp groups and Instagram. Gynecologists recommend specific supplement brands verbally during consultations — no digital follow-up, no reordering system.
Fertility services: This is the most fragmented layer. IVF and IUI clinics rely on word-of-mouth and doctor referrals. Medical coordinators (often a relative of the clinic owner) manage patient flows via phone calls, WhatsApp groups, and Excel sheets listing cycle dates, treatment stages, and payment schedules. International fertility medical tourism operators use Gmail threads and WhatsApp to coordinate between patients abroad and clinic coordinators in India. Surrogacy and egg donation arrangements involve brokers who take 15–30% commissions and manage communications via phone.
Where time and money leak:
- Appointment no-shows (no reminder system)
- Double-booking (one physical register shared by multiple staff)
- Inventory stockouts (no digital reorder trigger)
- Broker commissions on fertility referrals (15–30%)
- Customer acquisition via word-of-mouth only (no referral tracking)
- Payment collection via cash or bank transfer (no integrated payment tracking)
- Follow-up abandoned because WhatsApp chat scrolls away and no CRM exists