Who does it: The couple and their family do the discovery. Extended family chip in opinions. A "wedding planner" (ranging from a seasoned coordinator to a family friend) may coordinate. Venues employ front-desk staff who answer calls, send WhatsApp photos, and manage a paper or Excel diary.
What they use:
- Phone calls and WhatsApp for all communication
- WhatsApp status updates and photo albums as the primary venue gallery
- Physical visits (4–8 venues on average for a city family)
- Excel sheets or a physical register for venue booking diaries — especially for small and mid-size banquet halls, community centers, and farmhouses
- brokers/agents who maintain a mental roster of venues and earn 8–15% of the booking value, typically paid by the venue
- Discovery time: A family spends 2–6 weeks visiting venues before committing. In metro cities, this is compressed into weekends. In Tier 2/3 cities, it means travelling across multiple towns.
- Broker commission: Venues build commission into their pricing or pay it outright — either way it inflates the effective cost to the couple or reduces venue net revenue. A venue earning ₹3 lakh per booking pays ₹24,000–45,000 to a broker.
- Availability blindness: No venue has a real-time digital calendar. Couples ask "is this date available," wait for a callback, and sometimes lose the date while deciding.
- Quote variance: The same venue quotes different prices to different callers. Couples don't know if they're getting a good deal.
- Payment chaos: Advances paid via UPI to personal accounts, confirmation via WhatsApp screenshots, and no structured contract is common below the premium tier.