The US immigration process for Indian applicants breaks into three distinct job families, each run differently today.
Job family one: the premium consultancy. Y-Axis, Immihelp, AllCareer, and hundreds of regional operators maintain physical offices in Bangalore, Hyderabad, Chennai, Pune, and Delhi. The sales motion is a 30-minute in-person meeting, WhatsApp follow-up, and a paper checklist. Case management is an Excel sheet or a legacy CRM. Consultants charge ₹15,000 to ₹80,000 per application depending on visa type and perceived complexity. The consultant's time goes into two high-leak activities: chasing documents across multiple rounds of email/WhatsApp, and manually tracking USCIS receipt status by pasting receipt numbers into the website one at a time. This is 40–60 minutes of pure administrative labor per client per month that produces no billable insight.
Job family two: the freelance visa assistant. A different operator works in WhatsApp groups and Instagram DMs, typically serving a tight community — IIT alumni networks, Brahmin community groups, startup employee circles. This person is often an ex-agent who left a big consultancy and keeps their book of business via personal trust. They charge ₹5,000–₹25,000 per visa. Their tools are WhatsApp chat, a Google Sheet with client names and filing dates, and the USCIS case status website open in a browser tab. They update clients manually. No tracking software exists — the client has no portal to check their own status.
Job family three: the relocation coordinator. Once a visa is approved, the actual move requires a different set of work: apartment hunting in the US before arrival, SSN application, bank account setup, furniture rental, school discovery for children. This is handled either by the same immigration consultancy as an add-on, or by Facebook groups (Indiaxpat, NRI Community), or by informal networks of already-settled friends. No structured service exists at scale for this in India — it is pure word of mouth.
Where time and money leak:
- Document chasing: average 4–6 rounds of back-and-forth to collect one complete application set. Each round is a WhatsApp message that goes unanswered for 48 hours.
- Status tracking: USCIS case status is public but requires manual lookup per receipt number. Consultants do this for every client every week — 30 minutes per week per 20 clients.
- Context switching between WhatsApp, email, phone, and a paper file for each client creates multiplier losses.
- Relocation is pure outbound: clients who have moved ask their consultant informally; no service charges for this, and it is never systematically offered.