Who does it:
- Large brands (turnover 50 Cr+): Hire media agencies (GroupM, Dentsu, Hakuhodo India) on retainer. The brand team approves creatives and sits in weekly calls. The agency handles execution, buying, and reporting.
- Mid-market companies (5–50 Cr turnover): Mix of in-house marketing managers and small boutique agencies. Often one person juggling performance ads on Meta, Google, and YouTube while also negotiating print and outdoor.
- SMBs (below 5 Cr): Typically no dedicated marketing person. Owner handles ads personally using Meta Business Suite or relies on a "digital marketing guy" — often a freelancer or family contact. Print/outdoor booked via a broker who knows the newspaper wall rates.
- Solo operators and D2C brands: Use agency-like consultants or management tools like AdsChef, ScaleMint, or just run ads directly. Many use coaches and Telegram groups for Meta optimization.
- Phone and WhatsApp as the primary coordination tool — creative approvals, brief sharing, rate negotiation all happen in chat threads that disappear
- Google Sheets for campaign planning and performance tracking — one shared sheet per client, manually updated
- Meta Ads Manager and Google Ads UI for campaign execution — no unified view across platforms
- Excel for media planning and rate comparisons — rate cards exist as PDFs or WhatsApp forwards, not databases
- Print and outdoor booked through broker networks — the broker calls the newspaper office, confirms availability, and adds 10–20% margin
- No systematic reporting — monthly "performance calls" where someone reads out numbers from platform UIs
- Rate negotiation for print, radio, and outdoor is purely relationship-based. Two businesses in the same city calling the same newspaper will get two different rates. The broker markup is invisible to the advertiser.
- Creative review cycles run over WhatsApp — 12 messages between client and agency to approve a banner. No version control, no audit trail.
- Reporting is retrospective and manual — performance data copied from platform UIs into Sheets every day or every week. Trends are spotted too late to act on.
- Campaign setup is repetitive — every new campaign for an SMB requires re-entering audience, budget, and creative details because there is no template or workflow system.
- Multi-platform management requires logging into separate UIs for Meta, Google, YouTube, and potentially LinkedIn — no single pane of glass.