Walk into any Indian manufacturing plant — from a 50-crore chemical processing unit in Ankleshwar to a tier-2 auto components supplier in Coimbatore — and ask the procurement head: "How do you source valves?"
The answer will almost always be the same: phone calls, WhatsApp messages, and trusted relationships built over decades.
This isn't a technology adoption problem. These are sophisticated buyers managing crores in inventory. They're not resisting digital — they're underserved by it.
The industrial valve market in India is worth $8.4 billion (₹70,000 crore), growing at 12% annually. Yet 73% of procurement still happens through direct manufacturer relationships, trade shows, and personal networks. The digital penetration is abysmal.
Why?
